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Frequently Asked Questions
Understand ESG
What is ESG, and why is it important for businesses?
What are carbon emissions, and why should they be reduced?
Why is sustainability important for businesses?
How do carbon emissions impact climate change?
How does ESG compliance benefit organizations?
What is carbon neutrality, and how can it be achieved?
What are Scope 1, Scope 2, and Scope 3 emissions?
Why are climate-related disclosures important?
What is the circular economy, and how does it relate to ESG?
How can technology help in achieving sustainability goals?
About Product
What is carbon accounting, and why is it important?
How does your carbon accounting system work?
How secure is our data in your platform?
How can I track progress toward my sustainability goals?
Does your software cover Scope 1, 2, and 3 emissions?
Can I generate custom reports for stakeholders?
Do you offer support for climate disclosures?
What is the purpose of the e-marketplace?
How do I become a vendor on the e-marketplace?
What kind of products and services are listed on the marketplace?
How are products and vendors vetted for sustainability?
Can I track the environmental impact of my purchases?
Are purchases on the marketplace eligible for carbon offsets?
Is the marketplace available internationally?
How secure is payment on the platform?
Can I return products purchased on the marketplace?
How do I contact customer support for issues on the marketplace?
Getting Started
How do I sign up for StarfetchX?
Do I need to verify my email to use my account?
Can I log in using social media accounts?
I forgot my password. How do I reset it?
Can I update my account details?
How do I delete my account?
Payment and Billing
What payment methods do you accept?
How is my payment information secured?
When will I be charged?
Can I get an invoice for my payment?
What should I do if my payment fails?
Subscriptions
What subscription plans do you offer?
What’s the difference between the Business and Pro plans?
Can I switch plans after signing up?
Is there a free trial available?
What happens if I cancel my subscription?
Where can I get help if I need further assistance?